Electrical services
An electrical services company gets a helpdesk that keeps its promises
Service tickets missed their SLAs and nobody could see it until customers complained; the main server's health and cloud readiness were unknown.
Challenge
Service tickets missed their SLAs and nobody could see it until customers complained; the main server's health and cloud readiness were unknown.
What we built
A helpdesk on Odoo 18 Community with SLA traffic lights and handling-time reports, a ticket register and dashboard, AI-based routing to the right engineer, a full set of user training guides, and a server health check with a cloud-migration assessment.
Outcome
SLA risk visible at a glance; consistent user adoption through role-based training.
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